An environment that fosters growth.

A company is only as good as the people behind it. At CHARIS Insurance Group, we are always interested in meeting talented individuals who want to progress their careers and make a difference to our business.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business – delivering results to our clients and driving our company to success. We make it our job to treat them well.

Employee Benefits

At CHARIS Insurance Group, we recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

  • 401 K
  • Dental
  • Vision
  • Medical
  • Paid Vacation
  • Paid Holidays

Now Accepting Applications for:

Commercial Lines Account Manager

Reports To:

Executive Vice President- Operations

Job Summary:

The Commercial Lines Account Manager performs the essential functions of the position, which include aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.

Primary Responsibilities and Duties:

New Business:
  • Pre-qualifies referral business (from assigned current clients) and gives to appropriate person to handle quoting.
  • Informs and educates clients about policy coverage, changes, exclusion, and insurance coverage needs.
  • Provides technical support to producer(s) to benefit clients and to reach agency’s strategic business goals.
  • Prepares proposals and completes application in coordination with producer(s) on assigned Tier A accounts and by themselves for Tier B and C accounts.
  • Submits applications to eligible and appropriate carriers; obtains client signatures on applications; follows up to ensure timely receipt of quotations and policies.
  • Produces the following for assigned clients:  binders, certificates, policies, endorsements, and other related items; verifies their accuracy.
Retention:
  • Assists clients with making coverage changes in an automated environment supported by transactional filing; handles billing and invoices accordingly; uses each contact with the client as an opportunity to review the whole account, and rounding out of accounts where needed.
  • Prepares summaries of insurance, schedules, and proposals as needed for account review.
  • In conjunction with marketing account manager handles the remarketing of renewals, contacts clients, creates renewal proposals, and handles other renewal activities in coordination with the producer on Tier A accounts, and by self on Tier B and C accounts.
  • Renews policies following agency standards; verifies each renewal’s accuracy; ensures that all renewals are produced.
  • Reviews audits of policies; verifies accuracy and facilitates corrections, as needed, between client and carrier.
  • Maintains and updates electronic and transactional files.
  • Verifies policy and change information, facilitating corrections when necessary.
  • Processes incoming mail requests, responding promptly and appropriately.
  • Verifies accuracy of all direct billed cancellations and takes appropriate corrective action when needed.
  • Determines reasons for requests for cancellations; acts to save accounts; notifies producer(s) according to agency standards.
  • Processes and follows up on cancellation request to carriers to ensure accurate and timely resolution; 
  • Assists clients in submitting first reports of claims, obtaining adjustors or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards settlement of claims; uses each claim contact as an occasion to review coverage and market as needed.
Marketing:
  • Actively solicits increases in coverage and rounds out accounts through sales to clients; leaves good documentation of all contacts.
  • Refers current and prospective clients to Life Department and to Personal Lines for solicitation of those lines of business; assists in profiling the commercial book of business for marketing purposes.
  • Assists in designing of, or independently designs, insurance plans for clients as assigned and directed by the agency management.
  • Assists or completes other tasks as directed by agency management.
Personal and Organizational Development:
  • Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
  • Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.
  • Keeps informed regarding industry information, new product information, legislation, coverage, and technology to continuously improve knowledge and performance.
  • Interacts with others effectively by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.
  • Actively keeps up with continuing education requirements while personal insurance industry designations.
Knowledge, Skills and Abilities:
  • College education or equivalent experience.
  • Valid PA Property & Casualty License within 60 days of start date.
  • Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
  • Ability to understand written and oral communication, and interpret abstract information.
  • Knowledge of insurance products and usages.
  • Adequate knowledge of rating procedures, coverage, and industry operations to effectively manage, maintain, and write assigned client and prospect lists.
  • Knowledge of insurance markets and reference to markets.
  • Knowledge of insurance rating and underwriting procedures.
  • Ability to carry out complex tasks with many concrete and abstract variables.
  • Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.
  • Ability to utilize computer programs and understand functionality.
  • Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.
  • Ability to process written and other materials visually.
  • Physical efforts required include, repetitive small motor activities, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing.
Working Conditions:
  • Fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.
  • This job description is intended to describe the level of work required by the person performing the work of the positions and physical requirements normal to the position. Principal duties outlined are the essential responsibilities and duties and other duties may be assigned as needs arise or as required to support principal duties. 
  • This description is not intended as a contract and is subject to change and revision as needs arise. Any written contractual agreements will supersede this job description. All requirements may be modified reasonably to accommodate physically or mentally challenged staff members.

Commercial Producer

Reports To:

Executive Vice President

Job Summary:

The Producer is responsible for prospecting, soliciting, quoting, and selling new Commercial Accounts. Continuing to counsel and market to existing clients professionally is another essential function of the position. Specific sales goals and service responsibilities are determined during the yearly planning process for this position. Meets service and sales standards of volume with timeliness and quality.

Primary Responsibilities and Duties:

New Business:
  • Identifies and develops insurance prospects and appropriate markets.
  • Responds to referrals quickly and effectively.
  • Prequalifies insurance prospects for insurability and quality of risk.
  • Creates and maintains client or prospect lists.
  • Designs insurance plans and recommends coverage to clients.
  • Surveys loss exposure, needs, and possible uninsurable or difficult to insure exposures for clients.
  • Completes applications in agency management system and coordinates marketing of account with the account manager.
  • Creates insurance proposals; makes sales presentations to prospective and existing clients on new and renewal business as needed.
  • Develops, follows, and completes sales objectives
  • Requests binders from account manager for preparation and delivers binders to insureds upon completion.
  • Educates clients concerning agency payment expectations and cancellation procedures.
  • Asks for referral from insureds to help generate new business.
Retention and Continuous Marketing:
  • Explains coverage and exclusions and documents explanations on automated file for future reference.
  • Develops a book of business that is profitable for both the agency and the carriers.
  • Works with clients to ensure limit and coverage adequacy.
  • Provides needed information and clarifications about clients to company personnel, and documents system by transaction date.
  • With help of Account Manager Creates letters to clients offering coverage, sharing information and advice regarding insurance matters. Uses these to round out accounts fully.
  • With Account Manager, reviews existing policy coverage, at least annually, to upgrade accounts and remarket, if necessary.
  • Assists service staff to collect client information in preparation of schedules of insurance, summaries, and renewal proposals.
  • Reviews appropriate policy change requests and other account activity.
  • Documents automated file as appropriate. Uses each client contact as an opportunity for coverage review and marketing of need covered.
  • Recommends and helps insureds carry out loss control programs, independently and with company loss control staff.
  • Contacts insureds to assist Account Manager in collection of past-due premiums or audit amounts.
  • Continues to develop relationships with insured.
  • Accepts and handles any duties/prospects as assigned by agency management.
Personal and Organizational Development:
  • Participate in department meetings.
  • Identifies training needs with assistance from managers. Develops a personal improvement plan, and take responsibility for learning and improving technical and sales skills regularly.
  • Reads and interprets technical manuals and insurance information from carriers, vendors, publishers, etc.
  • Keeps up with continuing education in pursuit of industry-specific designations.
  • Acts as a member of agency marketing committee.
Knowledge, Skills and Abilities:
  • College education or equivalent experience.
  • Valid PA Property & Casualty license with 60 days of start date.
  • Ability to communicate verbally and in writing with others, to explain complex issues, to receive and interpret complex information, and to respond appropriately.
  • Ability to understand written and oral communication and to interpret abstract information.
  • Full knowledge of insurance products and usages.
  • Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists.
  • Full knowledge of insurance markets and references to markets.
  • Knowledge of insurance rating and underwriting procedures.
  • Ability to generate new business sales, retain existing business, and close sales in insurance.
  • Ability to carry out complex tasks with concrete and abstract variables.
  • Ability to add, subtract, multiply, and divide whole numbers, and to perform simple calculations involving decimals and fractions with accuracy.
  • Ability to utilize computer programs and understand functionality.
  • Ability to drive a vehicle, visit clients, and make related calls to others.
  • Ability to process written and other materials visually.
  • Physical efforts required include fingering, repetitive small motor activity, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing.
Working Conditions:
  • Fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.
  • This job description is intended to describe the level of work required by the person performing the work of the positions and physical requirements normal to the position. Principal duties outlined are the essential responsibilities and duties and other duties may be assigned as needs arise or as required to support principal duties.
  • This description is not intended as a contract and is subject to change and revision as needs arise. Any written contractual agreements will supersede this job description. All requirements may be modified reasonably to accommodate physically or mentally challenged staff members.
  • Ability to work unsupervised and adequately manage time in and out of office.

Apply Online

We are passionate about serving our clients, developing our professionals and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.

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